Cognitive+MD strongly believes in our products and we want every customer to be satisfied. If something's not right our return policy has you covered as well as our customer service team. Applicable items can be returned with 30 days of the initial purchase date for a refund or exchange. Returns issued are minus any shipping or handling charges. Please contact a customer service representative prior to any return or exchange to obtain the address where to send your item. Note, some items may not need to be retuned for exchanges. Please be sure to include your order # on any written communications. 1-800-409-2397 Returns@cognitivemd.com